Shipping Times

We usually ship within three business days following the receipt of an order unless noted otherwise on the product page. We usually ship out via Fedex from various warehouses across the US and cannot accommodate orders to PO boxes or APO/FPO addresses. Please contact us if you have any question regarding PO box or international shipment.

Shipping times indicated on The Fiberglass Depot are business days. This means that shipping time do not include Saturday, Sunday and public holidays.

Shipping delays caused by the carriers including, but not limited to, the following:  the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for these above cases, and nor can we for shipping charges if your packaged does not get delivered.

No Responsibility To Sell Mis-Priced Products Or Services. The Fiberglass Depot shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors or shipping charges was miscalculated, The Fiberglass Depot shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Fiberglass Depot shall issue a credit to your credit card account in the amount of the charge.

Order notification and confirmation policy
Your receipt of an electronic or other form of order notification or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Fiberglass Depot reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Wrong Item Received/Defective/Damage Merchandise Policy

Please examine the outer box and all contents immediately upon receipt for any signs of wrong items shipped/defective/damage. All claims must be initiated within 5 business days of delivery. If possible, please inspect the damage at the time of delivery, and refuse any packages that are damaged. Then e-mail us immediately at customerservice@thefiberglassdepot.com so that we can initiate the process and ship a replacement to you.

If merchandise arrives that is incorrect, defective, or damage we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a pre-paid shipping label.

Return Policy for Refund of received merchandise or cancelled regardless if it is defective, damaged or send incorrectly.
Notify us by e-mail if your desire to return or refund your purchase at customerservice@thefiberglassdepot.com. We will issue you a return authorization number and email you our return address. You can return items only in new condition within 30 days and we will refund your money or exchange the item subject to return policy below. No refunds or exchanges on items that has been used and cannot be resold as new. We will issue refunds for the product only, not shipping charges. We charge a 25% or a minimum of $15 restocking fee for any merchandise returned or any order that is cancelled prior to shipment that has been allocated at our warehouse.  

Tax Information
The Fiberglass Depot is not adding any sales tax to our final sales prices. Our operation is based in California. The final sale prices of all California orders have included all applicable California sales taxes, based on the billing address provided by the customers. Customers outside of CA are responsible to file for and pay any form of sales taxes and/or usage taxes required by local government.